Privacy Policy.

Summary

We collect what’s needed to fulfill your order and contact you about it. Your video content is yours; we don’t share, publish or analyse it beyond delivery. Payment data never touches our servers.

What we collect

• Account and contact information: name, email, phone number and shipping address.
• Order details: tape count, format, package selected, delivery preferences.
• Video content you send us: the digital captures we make from your tapes, plus any files you upload for AI Enhancement.
• Limited usage data: anonymized analytics about how the site is used, to improve it.

What we don’t collect or store

• Payment card details: handled entirely by our PCI-compliant payment processor. We see only the last 4 digits and card brand for reference.
• Tracking cookies for advertising: we don’t run ad networks on the site.
• Content of your video for analysis: we capture, process and deliver. We don’t index, search or otherwise read your footage.

How we use your information

• To fulfill your order: contact you, schedule pickups, ship discs, return originals.
• To provide cloud streaming access to your video files for the period you’ve paid for.
• To process payments and renewals.
• To respond to support inquiries.
• To improve our service through aggregate, anonymized analytics.

Your video content

Captured video files are stored on our infrastructure during the active period of your order and any cloud subscription. We use commercial cloud providers that maintain industry-standard encryption at rest and in transit. We do not share, publish, license or otherwise use your video content for any purpose beyond delivering it to you.

After your cloud subscription ends, captured files are retained for 90 days before deletion as a grace window in case you renew. During this period you can stream and download but the subscription must be renewed to keep access. After 90 days, files are permanently deleted from our systems.

Sharing with third parties

We share information only as needed to fulfill your order:

• Shipping carriers: your name and shipping address.
• Payment processor: order amount and your billing information.
• Cloud infrastructure providers: encrypted storage of video files.
• Legal compliance: we will respond to lawful requests from authorities, but will notify you unless legally prohibited.

We do not sell personal information to anyone, for any purpose.

Your rights

You can request a copy of personal data we hold about you, request corrections to inaccurate data, and request deletion of your account. Account deletion permanently removes personal information; video files associated with an active order will be retained as needed to complete that order, then deleted on the normal schedule.

California, EU and other regional rights

If you reside in California (CCPA), the European Union (GDPR), the UK, or other jurisdictions with specific data rights, those apply in addition to the above. Email support@savevhs.com to exercise any regional right.

Cookies

We use functional cookies needed for login session and basic site operation. We use Google Analytics 4 with anonymized IPs for traffic measurement; opting out is supported through your browser’s Do Not Track or privacy controls.

Security

We use HTTPS site-wide, encrypted storage for video files, and access controls limiting employee access to customer data on a need-to-know basis. No system is perfectly secure; we will notify affected customers of any data incident as required by law.

Changes

Material changes to this policy will be communicated by email to active customers. The “last updated” date at the top reflects the most recent revision.

Contact

Privacy questions or rights requests: support@savevhs.com