LOGISTICS · EFFECTIVE SEPTEMBER 12, 2026

Delivery
& payment.

Two ways to get tapes to us. Three ways to receive your videos back. A single checkout. We don’t offer USB flash drives (see FAQ for why).

i. Getting tapes to us

Two routes, one rate.

Per-tape pricing is identical regardless of how the tapes get to us.

  1. Portland metro: free courier pickup

    Customers in the Portland, OR metro area agree on a pickup time with us by email after placing the order. Our courier collects the tapes from you or from your front door or porch and returns them when we’re done. On the day we remind you by email, and the courier texts you personally before heading out. Can’t make it? Email support@savevhs.com or call +1 (503) 919-7714 at least 2 hours ahead; a missed pickup without notice cancels the order, refunded minus a $10 courier fee. Tapes left at your door are your responsibility until the courier collects them; if that isn’t safe where you live, meet the courier in person. No shipping costs on either leg, included in every Basic and Advanced package.

  2. Everywhere else: mail-in

    The address to send your tapes to is generated when you place your order and shown on your order confirmation. Pack the tapes in a sturdy cardboard box (not a soft mailing envelope) and ship via any carrier. The only requirement is a tracking number: email it to support@savevhs.com with your order number, or reply to our order confirmation email. We confirm receipt as soon as the package arrives.

ii. Getting your videos back

Cloud, DVD, BluRay.

Digitization orders (Basic and Advanced) include one delivery format: 1 year cloud or a disc set, your pick at checkout, no extra fee either way.

  1. Cloud streaming (1 year free)

    For Basic and Advanced. Watch in a streaming app, just like Netflix, on phone, tablet, smart TV or web. After the free first year, renewal is $25/year for up to 20 tapes in your cloud, plus $1/year for each additional tape. We don’t offer USB flash storage on purpose. See the FAQ for why.

  2. DVD set

    Standard-definition discs with menus you designed in the dashboard, sized to fit your captured content. Available for Basic and Advanced packages. Not available for AI Enhancement output: DVD can’t hold a FullHD stream.

  3. BluRay set

    High-capacity discs that hold FullHD. Optional alternative to DVD for Basic and Advanced. If you add AI Enhancement to a Digitization order from your dashboard before the discs are burned, the enhanced output ships on BluRay even if you originally picked DVD: DVD can’t hold FullHD.

  4. Standalone AI Enhancement (your own uploads)

    If you upload your own video files for AI Enhancement without a Digitization order, there’s no cloud subscription and no disc. We deliver an MP4 download.

Downloads. The MP4 files of every order can be downloaded from your dashboard for 30 days after the order is completed. With cloud streaming, those 30 days start when your subscription ends instead. Save local copies before your window closes.

iii. Return shipping

Your originals come home.

Always. We don’t keep or dispose of original tapes.

  1. Portland metro

    Our courier returns your originals at the same time as disc delivery (or any agreed time if you chose cloud). We agree on the time by email, remind you on the day, and the courier texts you personally before heading out. The courier hands the tapes to you or, if no one is home, leaves them at your door and records when and how the package was left; from then on the tapes are your responsibility. No additional cost.

  2. Mail-in customers

    Originals return via USPS with tracking, typically in 3–8 business days. Cost depends on package weight and is calculated and paid at checkout.

  3. International

    We’re U.S.-based. International return is handled case-by-case. Contact us before ordering so we can confirm we can return to your country.

iv. Payment methods

Cards and digital wallets.

Card data never touches our servers. Payments are processed by our PCI-compliant provider.

  1. Cards and digital wallets

    Visa, MasterCard, American Express and Discover are accepted at checkout. Apple Pay and Google Pay are supported in compatible browsers.

  2. Security

    Card data never touches our servers. Payments are processed by our PCI-compliant provider. We store only what’s needed to fulfill and contact you about your order.

v. When payment happens

The timing.

Initial package up-front. Upgrades and restoration only after you approve.

  1. Initial package

    Charged at order placement. Covers selected package, included delivery format, and (for mail-in) return shipping.

  2. After-order upgrades

    Advanced re-scan ($0.05/min) or AI Enhancement ($0.30/min on Advanced captures, $0.35/min on Basic) on specific clips is billed when you select portions in your dashboard, before processing starts. Upgrades can be added only until the order is completed (with discs, before they are burned).

  3. Restoration

    For damaged tapes that need restoration work, you receive a free quote first. Charging only happens after you approve in writing.

  4. Cloud renewal

    After the first free year, you can renew cloud access for $25/year. A renewal is paid for the full year and can’t be cancelled or refunded part-way through. If you no longer need the cloud, simply don’t renew when your year ends.

Existing order or payment?

Email support@savevhs.com with your order number. We reply within one business day. New orders configure through the calculator with the full total before you commit.

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