LOGISTICS · EFFECTIVE MAY 17, 2026

Delivery
& payment.

Two ways to get tapes to us. Two ways to receive your videos back. A single checkout. We don’t offer USB flash drives (see FAQ for why).

i. Getting tapes to us

Two routes, one rate.

Per-tape pricing is identical regardless of how the tapes get to us.

  1. Portland metro: free courier pickup

    Customers in the Portland, OR metro area schedule a pickup window after placing the order. Our courier collects the tapes from your address and returns them when we’re done. No shipping costs on either leg, included in every Basic and Advanced package.

  2. Everywhere else: mail-in

    We’ll email our mailing address after you order. Pack the tapes safely and ship via any carrier. The only requirement is a tracking number, which you reply to our email with. We confirm receipt as soon as the package arrives.

ii. Getting your videos back

Cloud, DVD, BluRay.

Digitization orders (Basic and Advanced) include one delivery format: 1 year cloud or a disc set, your pick in the dashboard, no extra fee either way. Standalone AI Enhancement uploads have a different rule, described at the bottom.

  1. Cloud streaming (1 year free)

    For Basic and Advanced. Watch through our app on phone, tablet, smart TV or web. Source MP4 files are downloadable during your entire active cloud subscription, plus 90 days after cancellation as a grace window. Renewal after the first year is $25/year. For disc-only orders without cloud, the download window is 30 days from order completion.

  2. DVD set

    Standard-definition discs with menus you designed in the dashboard, sized to fit your captured content. Available for Basic and Advanced packages. Not available for AI Enhancement output: DVD can’t hold a FullHD stream.

  3. BluRay set

    High-capacity discs that hold FullHD. Optional alternative to DVD for Basic and Advanced. If you later add AI Enhancement to a Digitization order from your dashboard, the enhanced output ships on BluRay even if you originally picked DVD: DVD can’t hold FullHD.

  4. Standalone AI Enhancement (your own uploads)

    If you upload your own video files for AI Enhancement without a Digitization order, there’s no cloud subscription and no disc. We deliver an MP4 download with a 30-day window starting from order completion. After 30 days the file is removed from our servers.

iii. Return shipping

Your originals come home.

Always. We don’t keep or dispose of original tapes.

  1. Portland metro

    Our courier returns your originals at the same time as disc delivery (or any agreed time if you chose cloud). No additional cost.

  2. Mail-in customers

    Originals return via USPS with tracking. Cost depends on package weight and destination, calculated and paid at checkout.

  3. International

    We’re U.S.-based. International return is handled case-by-case. Contact us before ordering so we can confirm we can return to your country.

iv. Payment methods

Cards, wallets, PayPal.

Card data never touches our servers. Payments are processed by our PCI-compliant provider.

  1. Cards and digital wallets

    Visa, MasterCard, American Express and Discover are accepted at checkout. Apple Pay and Google Pay are supported in compatible browsers.

  2. PayPal

    PayPal balance and PayPal-linked accounts are supported.

  3. Security

    Card data never touches our servers. Payments are processed by our PCI-compliant provider. We store only what’s needed to fulfill and contact you about your order.

v. When payment happens

The timing.

Initial package up-front. Upgrades and restoration only after you approve.

  1. Initial package

    Charged at order placement. Covers selected package, included delivery format, and (for mail-in) return shipping.

  2. After-order upgrades

    Advanced re-scan ($0.05/min) or AI Enhancement ($0.25/min) on specific clips is billed when you select portions in your dashboard, before processing starts.

  3. Restoration

    For damaged tapes that need restoration work, you receive a free quote first. Charging only happens after you approve in writing.

  4. Cloud renewal

    After the first free year, the $25/year renewal is charged to the original payment method (or another card you provide). Cancellation anytime stops further charges.

Existing order or payment?

Email support@savevhs.com with your order number. We reply within one business day. New orders configure through the calculator with the full total before you commit.

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